Customer Service Manager – Chester/Wirral area

Customer Service Manager summary:

Job Title:         Customer Service Manager (full time)
Location:         Chester/Wirral Area, CH65 3EN
Salary:             £18k - £25k dependent on experience
Benefits:          Free Parking
Job Type:        Permanent
Hours:             Full time, 9:00am - 5:30pm

February

28

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Job description

A new and fantastic opportunity to work within one of the UK’s top fleet risk management companies at a hugely exciting time, getting involved in everything from managing top brands to organising customer accounts.

We’re looking for someone smart and switched on. Someone who’s hungry to learn and wants that 'next step' to actually make a difference in the work they do.

You’ll already have experience in a customer service capacity, and you’ll need to be a good communicator too – someone who understands the distinction between just ‘passing on messages’ and really ‘adding value’. Organisational skills are a must here as we're an entrepreneurial tech company that thrives on self-starter individuals who can manage their workload and organise tasks.

This is an excellent opportunity for a keen self-starter to join a successful and rapidly growing business. The business is fast-paced and we are continuously improving our web products and this role will involve working directly with a team of development & marketing specialists, with the ultimate aim of keeping our customers happy, and to take on new challenges as the business continues to develop. (see our website at www.drivingmonitor.com for an idea of the products we're developing)

To be considered for this position you will require the following skills and experience:

  • Strong organisational skills - you’ll be able to manage a demanding workload and a challenging inbox and still consistently keep on top of client requests – always putting the customer first.
  • Ambitious and driven – you’ll be eager to learn more about growing an entrepreneurial web software company
  • Technically competent – you don’t need to be able to code, but emails will be second nature and you’ll know your way around Microsoft Office, with Excel being a doddle…

If that’s you, then you’ll love this role.

You’ll be based in our modern Technology Centre, just on the doorstep of Cheshire Oaks retail outlet, and working alongside some of the brightest and best fleet software specialists in the country. You’ll be expected to liaise with clients such as the BBC, Toyota, National Grid, Chubb, and E.ON to name a few and you’ll be happy attending internal meetings to keep track of projects that our development team have on the go. It’s an exciting, high-energy environment.

We’re looking for someone eager to learn and progress - so your attitude and ideas are way more important than your experience to date but you’ll have some impressive stories to tell us about how you add real value wherever you've worked.

For the right person this is a fantastic opportunity and it could shape your career forever. Your first chance to show us what you’re made of will be your application. A covering letter will be required to demonstrate your reasons why you think you're the best fit for this role.

We look forward to hearing from you.

BENEFITS

  • BUPA healthcare after successful period
  • Office parking

Job Application Form

Please complete the form below and attach your current CV along with a covering letter explaining why you would be suitable for this role.

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