Customer Support Exec summary:
Job Title: Customer Support Exec (full time)
Location: UK based (remote-working from home)
Salary: £20k - £23k dependent on experience
Benefits: Free Parking (if we do ever need to meet at the office!)
Job Type: Permanent
Hours: Full time, 9:00am - 5:30pm
A new and fantastic opportunity to work within one of the UK’s top fleet risk management companies at a hugely exciting time, getting involved in everything from managing top brands to support customers with our innovative SaaS web product.
We’re looking for someone smart and switched on. Someone who’s hungry to learn and wants that 'next step' to actually make a difference in the work they do - and who ultimately 'cares' about the customer experience.
You’ll already have experience in a customer service capacity, and you’ll need to be a good communicator too – someone who understands the distinction between just ‘passing on messages’ and really ‘adding value’ to get a result for the end-user. Organisational skills are a must here as we're an entrepreneurial tech company that thrives on self-starter individuals who can manage their workload and organise tasks.
This is an excellent opportunity for a keen self-starter to join a successful and rapidly growing business. The business is fast-paced and we are continuously improving our web products and this role will involve working directly with a team of development & marketing specialists via our remote-working channels (zoom calls, skype chat, customer live-chat channels), with the ultimate aim of keeping our customers happy, and to take on new challenges as the business continues to develop (see our website at www.drivingmonitor.com for an idea of the products we're developing).
To be considered for this position you will require the following skills and experience:
- Strong organisational skills - you’ll be able to manage a demanding workload and a challenging inbox and still consistently keep on top of client requests and customer support tickets – always putting the customer first.
- Ambitious and driven – you’ll be eager to learn more about growing an entrepreneurial web software company
- Technically competent – you don’t need to be able to code, but emails will be second nature and you’ll know your way around Microsoft Office. Knowledge of Zendesk, Support ticket systems, Gmail and Monday.com would be an added benefit.
If that’s you, then you’ll love this role.
The offices are based in a modern Technology Centre in the North West but this role is a remote-working role from home, for the right candidate we are accepting applications from across the country as we see remote working becoming a more central part of our business as we move to the next level.
You’ll be expected to liaise with clients such as the BBC, Toyota, National Grid, Chubb, and E.ON to name a few and you’ll be happy attending internal meetings to keep track of projects that our development team have on the go. It’s an exciting, high-energy environment.
We’re looking for someone eager to learn and progress - so your attitude and ideas are way more important than your experience to date but you’ll have some impressive stories to tell us about how you add real value wherever you've worked.
For the right person, this is a fantastic opportunity and it could shape your career forever. We are looking for someone with previous customer support experience that can get started quickly to make a fast and positive impact. Full support & training to learn the business operating systems and procedures will be provided.
Homeworking is the new-normal now but there may be the occasional period where we get together at the head offices for bi-annual meet-ups. You would be required to have a stable home internet connection of at least 10mbps to ensure you can work online for this position.
Your first chance to show us what you’re made of will be your application.
In return for your hard work and commitment, you will be rewarded with a competitive basic salary as well as additional benefits including industry-leading healthcare after a qualifying period.
We look forward to hearing from you.
- BUPA healthcare after a 12-month period
- Office parking (if we ever need to meet up)
- Laptop & phone facilities delivered to you
Job Application Form
Please complete the form below and attach your current CV along with a covering letter explaining why you would be suitable for this role.