Head of Customer Accounts:
Job Title: Head of Customer Accounts (full time)
Location: UK based (remote-working from home)
Salary: £40k - £55k dependent on experience
Benefits: Free Parking (if we do ever need to meet at the office!)
Job Type: Permanent
Hours: Full time, 9:00am - 5:30pm
This Head of Customer Accounts role is for a leader in the driver risk management/fleet management solutions industry. They are looking to make the key appointment of Head of Customer accounts to take the lead in the day to day running of the business, reporting to the MD you will be to coordinate and organise all day-to-day activities from client relationship management through to software development and project delivery.
The role boasts generous salary, BUPA healthcare, onsite parking and fantastic progression opportunity. Working with a large number of customers that include some instantly recognisable brands such as EDF Energy, Walkers, T-Mobile, Toyota and HMRC, the business provides state of the art web technology to assess drivers’ competency levels and help them meet safety obligations and other fleet management requirements.
This is an excellent opportunity for a keen self-starter to join a successful and rapidly growing business. The business is fast-paced and we are continuously improving our web products and this role will involve working directly with a team of development & marketing specialists via our remote-working channels (zoom calls, skype chat, customer live-chat channels), with the ultimate aim of keeping our customers happy, and to take on new challenges as the business continues to develop (see our website at www.drivingmonitor.com for an idea of the products we're developing).
To be considered for this position you will require the following skills and experience:
- Strong organisational skills - you’ll be able to manage a demanding workload and a challenging inbox and still consistently keep on top of client requests and customer support tickets – always putting the customer first.
- Ambitious and driven – you’ll be eager to learn more about growing an entrepreneurial web software company
- Technically competent – you don’t need to be able to code, but emails will be second nature and you’ll know your way around Microsoft Office. Knowledge of Zendesk, Support ticket systems, Gmail and Monday.com would be an added benefit.
- Have a hands-on approach to helpdesk and support systems such as chat/telephone
- Knowledge of how to use channels to gather KPI information
- Team management and training
- Be an escalation point for complaints, key accounts and sensitive information
- Have the responsibility of maintaining stakeholder/key account relationships
- Be key in recruitment and onboarding
If that’s you, then you’ll love this role.
The offices are based in a modern Technology Centre in the North West but this role is a remote-working role from home, for the right candidate we are accepting applications from across the country as we see remote working becoming a more central part of our business as we move to the next level.
You’ll be expected to liaise with clients such as the BBC, Toyota, National Grid, Chubb, and E.ON to name a few and you’ll be happy attending internal meetings to keep track of projects that our development team have on the go. It’s an exciting, high-energy environment.
We’re looking for someone eager to learn and progress - so your attitude and ideas are way more important than your experience to date but you’ll have some impressive stories to tell us about how you add real value wherever you've worked.
This role may suit someone who has previously worked as an Operations Manager, Project Manager, Client Relationship Manager, or within Software Development as this role boasts the opportunity to really be involved with business growth and strategy, as well as having an involvement with software project delivery.
Most importantly, will be your enthusiasm and passion for the business and its service offerings, as well as your ability to inspire, lead and motivate yourself and others around you to deliver quickly, accurately and to the highest of standards at all times.
For the right person, this is a fantastic opportunity and it could shape your career forever. We are looking for someone with previous customer support experience that can get started quickly to make a fast and positive impact. Full support & training to learn the business operating systems and procedures will be provided.
Homeworking is the new-normal now but there may be the occasional period where we get together at the head offices for bi-annual meet-ups. You would be required to have a stable home internet connection of at least 10mbps to ensure you can work online for this position.
Your first chance to show us what you’re made of will be your application.
In return for your hard work and commitment, you will be rewarded with a competitive basic salary as well as additional benefits including industry-leading healthcare after a qualifying period.
We look forward to hearing from you.
- BUPA healthcare
- Company pension scheme
- Office parking (if we ever need to meet up)
- Laptop & phone facilities delivered to you
Job Application Form
Please complete the form below and attach your current CV along with a covering letter explaining why you would be suitable for this role.